ath Power Press Releases

ath Power Presents Customer Experience Webinar With BAI
Financial Institutions Learn How To Deliver On Their Brand Promise

Boston, MA [June 16, 2010] -- ath Power Consulting, a leading market research and strategy firm, today presented a webinar entitled “The Customer Experience in High-Def,” which provided valuable insight into what drives customer behavior and what creates an outstanding experience for both retail and small business banking customers. The webinar, which was hosted by the Bank Administration Insitute (BAI) and presented by ath Power CEO, Frank Aloi, was attended by a wide-reaching audience from some of the top banks in the U.S.
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Customers Find Most Banks Less than Ideal in ath Power Consulting's 2010 Ideal Banking Survey

Boston, MA [April 12, 2010] -- ath Power Consulting, a leading market research and strategy firm, today announced the results of its survey of nearly 4,000 US banking customers showing that fewer than 50% of customers were highly satisfied or likely to recommend the bank where they have their primary relationships. Among the nation's largest banks, the percentage of customers who were highly satisfied was less than a third.
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ath Power President & CEO, Frank Aloi, Leads Workshop On Redefining Customer Experience At 2010 Best Practices in Retail Financial Services Symposium

Boston, MA [March 25, 2010] -- The Best Practices in Retail Financial Services Symposium recently gathered retail banking executives in Orlando on March 21-23, 2010 to address the big question for 2010: Where to find new sources of revenue growth? This year, the event addressed: what is the "right" model in branch banking; how to define and improve the customer experience, and where services like personal financial management and mobile banking fit in your consumer strategies.
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In-Depth Audit of Small Business Customers to Begin in March
Opportunity for Banks to Participate in Annual ath Power Analysis

Boston, MA [February 22, 2010] -- Banks are under the gun when it comes to small business customers. The government is pressuring them to lend more at the same time that regulators are demanding higher credit standards. Small business customers feel the credit squeeze yet remain a critical profit center for most banks.
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ath Power Consulting's President and CEO, Frank Aloi, Offers Customer Experience Solutions at BAI Retail Delivery Conference
Putting the Customer First Keeps them Coming Back Again and Again

Boston, MA [November 3, 2009] -- Frank Aloi, President & CEO of ath Power Consulting, today led a workshop at the BAI Retail Delivery Conference in Boston along with Michael Menyhart, Senior Vice President, Director of Customer Experience, Fifth Third Bank and Paul Evangelista, Executive Vice President, Century Bank.
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Frank Aloi, ath Power Consulting's President and CEO, Leads Workshop with Fifth Third Bank at SourceMedia Small Business Banking Conference
Generate More Small Business Profits by Improving Customer Experience

Chicago, IL [October 18, 2009] -- Frank Aloi, President and CEO of ath Power Consulting, today spoke on the topic of Generate More Small Business Profits by Improving Customer Experience at the 14th Annual SourceMedia Small Business Banking Conference.
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